Refund policy
At BeautiFit, we are committed to providing high-quality products and excellent customer service.
Return Eligibility
We offer a 14-day return period from the date your order is delivered.
Returns will only be accepted under the following circumstances:
* The product arrived damaged during delivery.
* The product has a manufacturing defect.
* The wrong item was received.
* Essential parts or accessories are missing upon delivery.
To request a return, customers must contact us within 14 days of delivery and provide clear photos or videos showing the issue.
Non-Returnable Items
We do not accept returns for:
* Used products.
* Opened products.
* Products damaged through misuse.
* Products with missing accessories, gifts, or packaging.
* Products returned without prior approval.
Refund Process
Once the returned item is received and inspected, we will notify you regarding the approval status of your refund.
If approved, refunds will be processed to the original payment method within 5–10 business days.
Shipping fees and processing, transaction, payment, gateway and fulfillment are non-refundable.
Contact Us
For any return or refund inquiries, please contact our customer support team through our Contact Us page.
To start a return, you can contact us at Contact us Please note that returns will need to be sent to the address we provide after contact.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Contact us
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Contact us.